Cybermedex has the necessary compliance infrastructure in place to store Canadian patient data, and already stores patient data for thousands of Canadians. We are currently integrated with the Microsoft ‘Cognitive Services’ API, and use their basic transcription service to convert the audio stream from telehealth video encounters (embedded within our medical records encounter screen) into editable text.

Once our cloud service processes the audio recorded during an encounter, a text file is available. This file can then be used as the primary documentation for any patient encounter, and optionally shared with the patient via SMS or email. The file can be copy/pasted into any EHR, or automatically added to the current encounter if paired with the Cybermedex EHR.

Recording a patient encounter (what was said, by whom, and at what time), converting it to text using ambient conversational transcription, and storing the output as an editable note in the patient encounter record reduces the documentation burden by as much as 95%.

Ambient transcription currently costs ~$3 per hour. It’s cost-effective and virtually eliminates the most tedious task a healthcare provider must perform (documentation). The average healthcare provider spends over 2 hours per day documenting encounters, time which could be better utilized treating patients or by spending time with family and friends.

The virtual-MOA can do more than just record and transcribe encounters. Other tasks such as billing or scheduling follow-up appointments can be accomplished as well (if paired with the Cybermedex EHR). Many of our cloud-based workflows can be controlled using voice commands.